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WARRANTY CLAIMS

We Know the Importance of Protecting Your Investment

Emergency Phone – (505)350-4177

Email: service@thewestway.com

Our goal is for all of our homeowners to be completely satisfied with their new home. If you feel you need to make a warranty service request, please submit your request here:
Submit Warranty Claim

To speak with the 2-10 Front Line Warranty Service Department, please call (800) 811-8787.

To submit a claim please click here.

As a 2-10 Home Buyers Warranty® builder member, Westway Homes provides each home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company.

What does being a 2-10 HBW member mean for you?

2-10 HBW only accepts the best builders into their program. To become a member, Westway Homes went through an extensive process measuring our building practices against strict underwriting guidelines to ensure we maintain a high quality product and workmanship.

With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

What’s Covered?

  • 10 full years of structural defect coverage for load-bearing components.
  • 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems
  • 1 full year of surety coverage against defects in workmanship and materials.
Download the 2-10 Warranty Booklet

Download the 2-10 Maintenance Manual