
Warranty Claims
All Homes Enjoy a 2-10 Home Warranty
2-10 Home Warranty offers the most comprehensive coverage for systems and appliances, and an industry-leading, insurance-backed structural warranty for new construction. We make it easy for homeowners to do business with us by handling all communication with our service contractors and covering the cost of parts and labor.
With a 2-10 HBW Home Warranty Service Agreement, you’ll get access to our network of over 6,000 authorized, independent service contractors. We even have an online Homeowner Portal for you to manage your account, request service and renew your Service Agreement.
Protected Systems Include:
- HVAC
- Plumbing
- Electrical
- Appliances – Refrigerator including Ice Maker, Dishwasher, Oven and more!
If you are buying or selling a home, and working with a real estate professional, ask your agent about a 2-10 HBW Home Warranty Service Agreement.
If you are already settled in the home of your dreams, contact us today at 800.743.4210 to learn more about our Systems & Appliances Home Warranty Service Agreement
Structural Warranties
We offer a 10-year, insurance-backed new construction structural warranty. It covers qualified physical damage or defects to load-bearing elements of a new construction home, including:
Load-bearing walls/partitions
- Beams/girders
- Columns
- Floor Framing
- Roof Framing
- And more!
The 2-10 HBW Structural Warranty may only be purchased by a builder who is a member of 2-10 HBW. If you are buying a new construction home, click here to email your builder information about 2-10 HBW and the 2-10 HBW Structural Warranty.
We Know the Importance of Protecting Your Investment
Our goal is for all of our homeowners to be completely satisfied with their new home. If you feel you need to make a warranty service request, please submit your request here:
Emergency Phone – (505)350-4177
Email: service@thewestway.com
PLEASE NOTE: Certain items and events are not covered through a homeowners warranty. For specific coverages, please refer to the New Home Warranty or Service Agreement for specific coverage and exclusions.